We easily exchange data electronically via the internet, a Virtual Conference room, email, text messages, Skype, IM, and Go to Meeting, Join.me or other options. You can always get in touch with your Virtual Assistant.
All of our Virtual Assistants are experts in their respective areas – eBay, Amazon, Ecommerce operations, Bigcommerce, Magento, WordPress, Online sales, Customer support, Graphic Design, Website design and development, Marketing, and Social Media etc. This means that it may require one or more Virtual Assistant’s skill sets to work on your project. It is unrealistic to believe that one person could be good at everything that you may need a virtual assistant to do. That is why at GE Solucions, we understand the value of building a strong team of different individuals who all work together to get the job done.
Your dedicated virtual assistant has college studies and different backgrounds such as marketing, finance, business, public relations, programming, design, etc.
All of our employee read, speak and write English very well.
We will do our best to arrange your assistant's workload to make sure he/she is available for you. But we cannot guarantee this as your assistant might have other clients. A fifteen days payment in advance will surely lock down your GVA accordingly for your need.
Our dedicated virtual assistants have different backgrounds. All of the assistants have experience using Microsoft Office and most are proficient in CRMs such as Basecamp, Infusion soft, Zen desk, etc. Depending on your requirements, some assistants are also capable of using accounting software, designing software, programming environments and CMS’s etc.
Your dedicated virtual assistant can be contacted via phone, email, Skype, WhatsApp or any other form of applicable communication method you prefer.
Yes, our project managers typically work U.S. business hours. If you need a different set of hours and/or weekends we can accommodate your needs.
You will be sent a task report on a daily basis at the end of the shift with the name of your assigned project specifically, time taken to complete each project, status of the project whether it is completed or pending, and a precise reason if so. You will also be provided a username and password to login to our admin area from where you can pull up a daily, weekly or monthly task report.
You can always reach your Team Leader and discuss any concerns that you might have if you are not happy with the current VA. We can always assign you a new VA if needed.
We gladly allow 25% of the unused hours to roll over to the next month. This policy is being followed to be fair to all of our clients.
If you have any other specific questions that are not answered above, promptly fill out our ‘Contact Us’ form or send an email directly to email@example.com and we will get back to you within 24 hours with the answers to your questions via email or phone. If you are ready to go ahead and hire a virtual assistant, just select the plan that fits your budget, sign up and enjoy the free time that you could save by using our VA service.
You will be contacted by one of our Team Leader within 12 to 24 hours after your sign up and they will assign you a dedicated assistant who they prefer would be a best candidate for you depending on your requirements. Typically you can start sending your work the very next day after you sign up (within 24 hours)
No. Your monthly fee covers the employee’s salary, benefits, vacation time, bonuses, office space and equipment. It includes scanning, emailing, data input, etc., and unlimited calls throughout the US and Canada.
Yes, we do provide an hourly rate service for $10 per hour. However we encourage our clients to take advantage of our monthly plans with hourly rates as low as $6 per hour. Our plans are designed in such a way that the higher the plan amount, the lower will be your hourly rate.
There is none whatsoever! We believe that it is our privilege to help you kick-start your business to surmounting heights. We only charge for virtual assistant services offered in the job. Hence registering for the services is completely free of charge.
You will be notified by your VA if you are about to go over your hours. There are 2 opts; either you can buy additional hours at $15 per hour, or you can simply ask your VA to let our Account Department renew your account when you exceed over regardless of your renewal date. For instance if your original renewal date is on the 10th of each month and you already went over the hours by the 1st of the month, you can just ask the VA to renew your account on the 1st and your next month's billing cycle starts from the 1st and will last for the next 30 days.
Our lawyers developed strong Non-Disclosure and Confidentiality Agreements that all team members sign. Protecting your intellectual property is important to us. Additionally, you may request that we sign your own NDA.
Our operations are very secure and designed well enough to keep sensitive data as safe as possible. Our operations are very secure and designed well enough to keep sensitive data as safe as possible.
With all due respect, entrepreneurs sometimes get into this business because they think it is an easy way to make money. That’s not so for us – our Virtual Assistants are in this for the long run, to finish the race and to be a Virtual Assistant as their career. Also, as a large and established team, unlike solo Virtual Assistants, you can be sure we’re not going anywhere. Remember: Holidays, illness, weddings, vacations or personal “stuff” does not matter with a large team, because there are always several people around to
At GE Solucions, we have the professional and experienced Virtual Assistants in the country. This ensures that there is always time to get your project completed with experienced Virtual Assistants available to assist you. With such professional team, we collaborate and suggest improvements for growth. This is not to be mistaken for lack of personalization; each client’s individual goals are important to us! We epitomize the best of both worlds – an individual, dedicated Virtual Assistant and the resources of a large firm. It’s a full-service approach with a dedicated focus on our client’s needs.